Here are the steps you can reset the Samsung galaxy grand prime plus.

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Master reset via the settings menu

Master resets restore the factory settings from the beginning and could erase personal information stored on your internal storage like downloads, ringtones or pictures apps, contacts as well as Visual Voicemail. The reset does not erase information that is that is stored within your SIM card, or SD card.

1. Backup data to internal memory.
2. On the home screen tap on the icon for Apps.
3. Tap Settings.
4. Go to Personal, and then click the Backup button and then reset.
5. If you wish If you’d like, tap to back up my data to toggle the slider from ON to Off.
6. If you want to, Tap Restore to change the slider to the ON or OFF position.
7. Tap Factory reset data.
8. Tap Reset device.
9. If you have the screen lock activated, you can enter your pin or passcode.
10. Tap Continue.
11. Tap Delete all.

Master reset via hardware keys

Master resets restore your initial factory settings. It can also delete personal information stored in the internal storage like ringtones, downloads applications, images contacts as well as Visual Voicemail. The master reset does not erase information saved in either the SIM cards or SD card. If the menus on your device are unresponsive or frozen it is possible to master reset by using the hardware keys.

1. Backup data to internal memory.
2. Shut off your gadget.
3. Click and hold down both the Volume Up key as well as hold the Home key Then hold and press until you reach the power key.
4. If your Samsung GALAXY logo screen displays the logo, press the Power key only the power key
5. If the Android logo is displayed when the Android logo appears, press the Volume Down or press the home keys (‘Installing System Update’ may display for 30 to 60 seconds before displaying the Android menu for system recovery).
6. Use the Volume down key several times to highlight ‘wipe data ‘ Factory reset.’
7. Press the Power key for a selection.
8. Use the Volume down button until the phrase ‘Yes erase all user data the message is highlighted.
9. Press the Power key for a selector to then start your master reset.
10. Once the master reset is completed, the message “Reboot system now” will be highlighted.
11. Use the Power key to power up the device.

Soft reset using hardware keys

A soft reset is fake battery removal. This can be used to turn a device off when its screen becomes unresponsive or frozen. This does not result in the loss of data stored on the device.

1. Hold and press your power key as well as the Volume button until you have a maximum of 45 minutes.
2. The device will then restart and will complete its soft reset.